Terms and Conditions

This agreement is made between the Holly Springs Event Rental llc. (hereinafter referred to as "the company") and the customer (hereinafter referred to as "the customer") who rents event items from the company.

1. The customer agrees to pay the rental fee specified in the invoice at the time of booking. This fee covers the use of event items for the duration of the rental period. To secure the booking, the first $50 of the rental will be considered a non-refundable booking fee. Additionally, Rental requests totaling less than $50 are non-refundable at all cost.

2. The customer has the option to utilize the company's delivery and pickup service for an additional fee, ensuring efficient and secure transportation of event items. Should they choose not to avail themselves of this service, they will be responsible for personally retrieving and returning the items to the company's designated location within the agreed-upon timeframe.
Prior to the scheduled pickup, the customer must ensure that all rental equipment is cleaned and properly stacked in front of the front porch or garage. Failure to have the items ready for collection, necessitating disassembly or organization by the company's team, will result in an additional service fee.
Upon receipt, the customer is required to conduct a thorough inspection of the event items and promptly inform the company of any identified damage or defects.

3. The customer agrees to use the event items in a proper and safe manner, and to follow any instructions or guidelines provided by the company. The customer must not alter, modify, or repair the event items without the company's consent. The customer must not sublease, lend, or transfer the event items to any third party.

4. The customer assumes all risks and liabilities arising from the use of the event items, and agrees to indemnify and hold harmless the company from any claims, damages, losses, or expenses caused by or related to the use of the event items. The customer is responsible for obtaining any permits, licenses, or insurance required for the use of the event items.

5. The customer agrees to return the event items to the company in the same condition as received, except for normal wear and tear. The customer must clean and sanitize the event items before returning them. The company reserves the right to charge the customer for any damage, loss, or excessive dirtiness of the party items, and to deduct such charges from the security deposit or invoice the customer accordingly.

6. The company is not liable for any delay, failure, or cancellation of the rental due to circumstances beyond its control, such as weather, fire, flood, strike, accident, or force majeure. In such cases, the company will try to provide a suitable alternative or a full or partial refund to the customer at its sole discretion.

7. Safety: The Renter agrees to use the Rental Items safely and in compliance with all applicable laws and regulations. The Company is not responsible for any injuries or damages that may occur as a result of the Renter's use of the Rental Items.

8. Payment: The Renter agrees to pay the rental fee as agreed upon with HollySprings Rental, including any applicable taxes and fees. Payment is due on or before the payment due date and shall be made by Paypal, Zelle, Venmo and Cash.

9. INDEMNIFICATION: The Renter hereby indemnifies and holds HollySprings Rental harmless from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorney's fees) arising out of or related to the Renter's use of the Rental Items, including but not limited to personal injury or property damage.

10. Cancellations, Rescheduling, and Credit: Customers may cancel or reschedule their rental by providing written notice via email to info@hollyspringsrental.com at least 14 days (two weeks) prior to the scheduled rental date. A full refund will be issued, minus a 3% + $0.30 processing fee and a $50 booking charge.
For cancellations or rescheduling requests made between 48 hours and 14 days before the rental date, the company will refund 50% of the rental fee or the total rental fee minus a 3% + $0.30 processing fee and a $50 booking charge, whichever is lower. As an alternative, customers may choose to apply the full rental fee as credit toward a future event, provided the credit is used within six months from the original payment date.
No refunds will be issued for cancellations or rescheduling requests made less than 48 hours before the rental date. Additionally, rental requests totaling less than $50 are non-refundable.

11. This agreement constitutes the entire agreement between the parties and supersedes any prior or contemporaneous agreements or understandings. This agreement may not be modified or amended except by a written document signed by both parties.

12. This agreement is governed by and construed in accordance with the laws of NC. Any dispute arising from or relating to this agreement shall be submitted to the courts of NC for resolution.